I not so recently 1/20/10 purchased a set of earbuds for a cellphone. When I received the buds they did not work on either my phone or my wife's phone (same model Sony Ericsson).
The following emails should give you an idea about http://www.cellphoneshop.net/ 's customer service!
If things ultimately work out, i'll let you know...
----- Original Message -----
From: XXXXX
To: support1@cellphoneshop.com
Sent: Thursday, January 28, 2010 6:17 AM
Subject: order #XXXXX
I purchased a handsfree for sony ericsson TM506. The set DOES NOT WORK.
Can it be switched for the same priced single ear bud set? The one I received does not work at all.
Please let me know what to do.
Thanks,
XXXXX
________________________________
From: www.cellphoneshop.net
Subject: Re: order #125271A
To: "XXXXXX"
Date: Thursday, January 28, 2010, 3:24 AM
Dear Sir/Madam,
Re: XXXXX
Sorry for any inconvenience caused.
Can you further describe the defectiveness of the handsfree you have received?
Does it fit your phone?
Your early reply will help us to follow your case as soon as possible.
Thank you.
www.cellphoneshop.net (WY)
For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.
_________________________________________
----- Original Message -----
From: XXXXX
To: www.cellphoneshop.net
Sent: Thursday, January 28, 2010 7:56 PM
Subject: Re: order #XXXXX
I plugged in the device and you can't hear anything. The sound does not get sent to the ear buds.
___________________________________________
--- On Thu, 1/28/10, www.cellphoneshop.net
From: www.cellphoneshop.net
Subject: Re: order XXXX
To: XXXXX
Date: Thursday, January 28, 2010, 8:57 PM
Dear Sir/Madam,
Re: XXXXXXX
Sorry for the problem you have experienced with the product.
Maybe the handsfree you have received is defective.
Would you like us to send a replacement to you to try again?
Thank you.
www.cellphoneshop.net (WY)
For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.
______________________________________________
----- Original Message -----
From: XXXXX
To: www.cellphoneshop.net
Sent: Friday, January 29, 2010 7:55 PM
Subject: Re: order XXXXX
My wife had the same problem with the 2 ear buds. Instead ccould you send me HAN-ERITM506SBUD
They are the same price, but 1 bud. Maybe that will work?
Thanks.
XXXXX
_______________________________________________
Dear Sir/Madam,
Re: XXXXX
(HAN-ERITM506EBS)
We can offer the exchange to you after we have received your returned product.
HAN-ERITM506SBUD
Please return the product to the below address through regular US postal service with a copy of this email, and make sure that they are securely packed.
CPS Return Department
7486 La Jolla Blvd, #118
La Jolla, CA 92037
US United States
When you have sent out the returned product, please let us know by email specifying which product you have returned, and which product you would like to exchange for. We will then check with our mail room for the return package and will then arrange for accordingly asap.
Please note that we cannot process your exchange until we receive your email notification of the posting date of the returned product.
Thank you.
www.cellphoneshop.net (WY)
For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.
_______________________________________
----- Original Message -----
From: XXXXXXXXXXXX
To: www.cellphoneshop.net
Sent: Tuesday, February 02, 2010 9:40 AM
Subject: Re: order #XXXXXXX
Today (2/1/10) I mailed back HAN-ERITM506EBS, which DOES NOT WORK.
Instead could you send me HAN-ERITM506SBUD
It's a couple of cents less expensive, but 1 bud. Maybe that will work?
Thanks,
XXXXXXXXXXXXX
____________________________
--- On Mon, 2/1/10, www.cellphoneshop.net
From: www.cellphoneshop.net
Subject: Re: order #XXXXX
To: XXXXXX
Date: Monday, February 1, 2010, 11:02 PM
Dear Sir/Madam,
Re: XXXXX
(HAN-ERITM506EBS)
We will check with our mail room for your returned product.
An email notification will be sent to you when we can process to send the HAN-ERITM506SBUD to you.
Thank you.
www.cellphoneshop.net (WY)
For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.
____________________________________
----- Original Message -----
From: XXXXXXXX
To: www.cellphoneshop.net
Sent: Thursday, February 11, 2010 1:43 AM
Subject: Re: order #XXXXXX
I have not received your confirmation email. It has been over a week. Please let me know the status on your end.
Thank you.
XXXXX
__________________________________
--- On Thu, 2/11/10, www.cellphoneshop.net
From: www.cellphoneshop.net
Subject: Re: order #XXXXXXXXX
To: "XXXXXXXXXXXXXX
Date: Thursday, February 11, 2010, 2:23 AM
Dear Sir/Madam,
Re: XXXXXX
Do you have a delivery confirmation number for the returned package?
Thank you.
www.cellphoneshop.net (WY)
For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.
____________________________________________________
JUST SENT TODAY.........
NO. I was told in a previous email to send it "regular US Postal Service"- why would I use return receipt?
Please let me know the status of this claim.
Thank you.
XXXXXXXXXX
CONFUSING ENOUGH FOR YOU? CAN YOU BELIEVE HOW LONG THIS HAS BEEN GOING ON FOR A PAIR OF $5 EARBUDS?
TO MAKE MATTERS WORSE I SAW THE SAME BUDS IN A MALL KIOSK THE OTHER DAY FOR $6- I PAID $10 WITH SHIPPING!
SO FAR, CELLPHONESHOP.NET IS A REAL TIME WASTING COMPANY ... I'LL LET YOU KNOW IF THE EVER DO THE RIGHT THING!
