I spent a week at the Crowne Plaza in San Jose, California and was very pleased with my stay. The staff was friendly, helpful, and attentive! My only issue with the hotel is that it has no pool! Oh well, I was so busy there I didn't even "need" the pool. One example of the helpfulness of the staff was gatting me free wifi in my room. Generally you need to pay $10 per day (terrible! Most places have free wifi- what are they thinking??), but they gave me a form to fill out for a free rewards program and I got free wifi for the week.
Always talk to the front desk if there is a charge for wifi... they will usually find a way to comp or discount it!
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